Terms and Conditions

By placing an Order, you are agreeing to be bound by the Terms and Conditions as laid out below. These do not affect your statutory rights. All orders with us are governed by English law. All transactions are considered to have taken place in the UK. CameraAccess only sells in the UK - we are of course happy to meet your delivery requirements. We hope the following terms and conditions answer most of the frequently asked questions. For all other questions please contact us as per our contact options. We want you to be happy dealing with us so please provide feedback. If it was good lets us know so we can ensure we keep it that way, or if it did not meet your expectation so we can improve it for the better.

Our Pricing Policy

All Prices are shown in £ GB Pounds Sterling.
Our Prices are shown with and without VAT (UK sales tax, currently at 20%). So whether you are an individual or a small company you can easily see the prices relevant to you. Savings are shown on the ex. VAT price.
VAT is payable on all UK & EU purchases, (unless you are Euro VAT registered in an EU country outside the UK, and can supply valid VAT registration details verifiable as being attributable to the business or name you wish us to charge). UK registered individuals or businesses cannot enter a Euro VAT Number.
For customers outside the European Union ex VAT prices apply. No VAT is payable on purchases, however you may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance are the responsibility of the recipient. Customs policies vary widely from country to country; please contact your local customs office for further information. Additionally, when ordering from CameraAccess.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Prices are shown prior to delivery charges.
All prices and offers are subject to change without notice.
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
The 'order confirmation' stage sets out the final details of your order. Following this, we will send to you an e-mail detailing the products you have ordered. Please note that this e-mail is not an order acceptance from CameraAccess.
Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to Returns and refunds).

Product and Stocking Policy

All our products are 100% original manufacturers and fully backed by their manufacturer warranty.
As an “Authorised Distributor” we purchase all our products direct from the manufacturer.
Product descriptions given are as accurate as possible.
Occasionally, product specifications may vary in small details.
Our stocking policy is to hold some of the popular items, others are ordered direct from the manufacturer
“Out of Stock” items can still be pre-ordered. Please email for details and delivery schedules.
We keep all customers informed of any delay affecting their order. We rely on information provided from our suppliers and shipping agents and pass on that information at all times. We may provide delivery estimates but please be aware that these are never guaranteed. There are occasions when unexpected delays occur that are beyond our control

Ordering and Customer Information Policy

We take orders directly via our website.
We also accept orders by email, telephone, fax and post. Please ensure the catalogue number e.g. “Kx.12345.x” is included; if this is left out it means another email/fax/ phone call to confirm details which slows down the whole ordering process!
All web orders are acknowledged - unless previously discussed.
We aim to ship all orders within 24 of stock arriving at our depot; allowing for Weekends and Business holidays.
If not, we will let you know; and will advise, to the best of our knowledge, how long they are likely to be and the options open to you as a result.
If your order can be partially completed but for a few small items; we can arrange for these to follow; usually by post at no additional cost.
We take payment from your card, via our secure online payment service provider Sage, at the time we receive your order.
Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
Customers are required to provide a permanent address and a contact telephone number for all orders. Contact numbers are used only for occasional order queries and for the courier or other delivery service in case of difficulty locating the delivery address. We absolutely do not make sales calls nor pass your details on to anyone else.
We retain customers' information only for the purposes of customers' orders and we do not share this information with any other company for any other purpose.
We do not keep or store customers' credit card details.

Payment Policy

Payment for all orders is accepted in £ GBP Sterling only.
Payment for online orders is made via a third party online ordering system which accepts the credit and debit cards listed below.
Another payment option for orders is by bank transfer. This can be done by emailing us and we will contact you personally to finalise payment details.
Please allow sufficient time for funds to clear in the estimation of the product delivery.
All costs incurred for bank transfer payments must be paid by the customer - you must elect to pay all fees when you request the transfer of funds through your bank. We cannot ship orders until the correct amount in full has been received. Bank transfer payments normally reach us in around three business days.
All orders must be paid for in full and all funds cleared before goods are shipped.
Credit and Debit Card Payments - The system does check that the name and address provided by the customer matches the details registered to the card. Please use the name and address of the card holder for orders. You will be able to specify a different delivery address if required.

We use SageSecure Payment System for all credit and debit card transactions
Our secure payment system is also able to accept and check 3D security numbers so if you have already registered your credit card with MasterCard SecureCode or Verified By Visa and you have an online shopping PIN then you will be able to use this at the secure checkout for your added security. If you have not registered your card yet, there is no problem, you can still use the Shopping Cart and Checkout in the usual way.

Delivery Policy

We aim to ship within 24 hours after your products have arrived in our depot. If you have a deadline, please allow sufficient time for delivery to us, normally 2-10 days - or contact us and we will do our best to help.
Where we are unable to deliver within this time scale we will inform you of the estimated delivery date, if you accept this the order will be continued, if not then you will be entitled to a full refund
We have a single one off UK* postal delivery charge of just £7.50. Or if you prefer a courier for £25.00. These include insurance and packing charges.
For orders over £1000 to show our appreciation of your custom we waive the delivery fee. Delivery is free!*
* UK FREE delivery to most areas exceptions are: UK Offshore destinations are treated as overseas and additional charges apply. This includes Isle of Wight, Isle of Man, Isles of Scilly, Channel Islands, Northern Ireland, Highlands and some areas of Scotland. Any additional costs will be displayed at the Shopping Basket).
We use TNT, Datapost or Royal Mail for the dispatch of our deliveries.
Delivery times quoted are our best estimates of the service offered by our couriers and we shall not be held liable for any consequential loss or damage resulting from failure to meet these times. Our courier service is very reliable but occasionally parcels are delayed. We therefore do not guarantee next day delivery and we cannot be responsible for financial loss or inconvenience caused by courier or other delivery service delays. We work hard to provide a fast and efficient delivery service and do our best to deal with any problems as quickly as possible. Please note that courier services rarely give refunds for delays or inconvenience.
Timed and Saturday deliveries are available at extra cost. Please contact us for a quotation
All orders require a signature on delivery.
We email when your order is shipped so you will know to expect it.
In the event that the customer is not home when the delivery attempt is made, the courier or other delivery service should leave a card. It is the responsibility of the customer to contact the delivery service directly to rearrange delivery or to arrange collection from the depot or post office. Where the customer does not make arrangements with the carrier or delivery service for collection or redelivery with a reasonable timescale and the goods are returned to us by the carrier or delivery service, we reserve the right to charge an additional delivery charge to reship the goods.
We are unable to hand over goods to third parties or to your own courier.
All Overseas Destinations are serviced using TNT: shipping costs are displayed at the Shopping Basket or please email for a quote.
Overseas Orders may be subject to additional customs charges or taxes on entry to the destination country. We do not allow for or estimate these costs. Customers will need to pay these additional charges to the appropriate authorities in the destination country. You are advised to check with the appropriate authorities to find out if charges apply before ordering.

Warranties/Returns/Replacement Policy

In general we ask that you be sure that the equipment you are ordering is what you require and is suitable for your purpose. We are happy to advise and we want you to be happy with your purchases. If you are in any doubt as to the most suitable products for you, please ask for advice before purchase so we may guide you to the best products to suit your needs.

All our products are brand new and manufactured to ARRi’s high standards, so we rarely have faulty returns.
If this is ever the case, Arri’s UK manufacturer warranty which is a standard 12 months applies and we will resolve the issue as set out below under “Faulty goods”.
If after all the advice and help, you find it simply does not fit then of course we will gladly accept returns under the “Compatibility Policy” below
Please unpack and check all items immediately on receipt. Please report any faulty, damaged or missing item/s (including items damaged in shipping) within 24 hours of delivery. In the event of a query please retain all packaging materials and labelling, including postage, courier or other shipping labels - claims for damaged items may be invalidated without this.
Before returning goods please contact us for a returns code.
Any goods returned should be accompanied with the documentation showing our invoice number or delivery note number and details of the reason for return.

Faulty goods

Goods that are faulty within the warranty period must be returned to our UK postal address at the customers cost.
Please contact us before returning faulty goods so we can advise of the correct paperwork etc required.
We reserve the right to replace / refund / repair goods under warranty;
- Goods returned faulty within 10 days and are in “as new” condition in their original packaging with all the components intact will be replaced or the monies refunded at the customers request.
- up to 28 days the goods will be replaced.
- after 28 days or in soiled condition will be repaired under warranty.
CameraAccess.com shall not be liable for any consequential loss or damage resulting from the supply of goods or services or their failure, malfunction or unsuitability or any circumstances beyond our reasonable control.
Please Note that we do not refund Carriage costs unless the goods were incorrectly supplied.
We strongly recommend that you take out insurance to cover returned item/s in transit as we cannot be responsible for items that are damaged or go missing

Customer Service and Technical Support

We work hard to offer a fast, friendly and professional customer service. If you have any problems with your order, delivery or any technical issues using our website or payment system, please do not hesitate to email us so we can assist.
Our aim is to provide as much on-line help and information as possible with regards to Arri products. If you cannot find the advice you are looking for please contact us and we will do our best to help.
Please bear in mind that it is sometimes difficult for us to provide full Technical Support for individual items when they are used in conjunction with other companies' products.

Category Navigation:

You're currently on: